Legal notice

LEGAL NOTICE & TERMS OF USE

Effective Date: [September, 2026]

Welcome to [AV Store] (“we,” “us,” “our,” or “the Store”). By accessing or purchasing from our website, you agree to the terms and conditions described below.

1. About Our Business

AV Store is an online retail store operating through Shopify. We sell products to customers through our website and use third-party suppliers and fulfillment partners to process, pack and deliver orders.

We may use HHC Dropshipping as a third-party dropshipping and fulfillment service. HHC may hold inventory, process orders, arrange product packing and dispatch, and coordinate delivery through its logistics/courier arrangements.

The use of a third-party fulfillment partner does not change your contractual relationship with our Store as the seller from whom you place your order.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and availability displayed on our website are accurate.

However, product availability, packaging, appearance, specifications and other details may occasionally change. We reserve the right to correct errors, update information and cancel an order where a product is unavailable or information was materially incorrect.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, telephone number, delivery address and other information required to process the order.

We reserve the right to contact you to verify an order, particularly for Cash on Delivery orders.

An order may be cancelled where:

  • the product becomes unavailable;

  • the information provided is incomplete or incorrect;

  • the order appears fraudulent or suspicious;

  • the customer cannot be reached for reasonable order verification; or

  • circumstances outside our reasonable control prevent fulfillment.

4. Pricing and Payment

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Any applicable delivery charges will be displayed during the ordering process or communicated to the customer before order confirmation.

For Cash on Delivery orders, payment is collected upon delivery according to the applicable delivery arrangement.

5. Shipping and Delivery

Orders may be fulfilled through our third-party dropshipping/fulfillment partner and courier services.

Estimated delivery times are provided for guidance only and may vary because of:

  • courier delays;

  • weather or natural events;

  • public holidays;

  • incorrect or incomplete customer information;

  • customer unavailability;

  • operational or logistical problems; or

  • other circumstances beyond our reasonable control.

A delivery estimate is therefore not a guaranteed delivery date.

Customers are responsible for providing a complete and accurate delivery address and an active telephone number.

6. Order Tracking

Where tracking information is available, it may be provided to the customer.

Customers should use the provided tracking information to monitor the shipment. If an order appears unreasonably delayed, the customer may contact us so that we can investigate the matter with our fulfillment/courier partner.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our separate Return & Refund Policy, which forms part of these Terms.

Customers must follow the procedure specified in our Return & Refund Policy before sending any product back.

We do not recommend sending a product to HHC or any supplier address independently. Customers must first contact our Store and obtain return instructions.

Where a return or refund requires approval from our fulfillment partner or supplier, we may need to obtain that approval before completing the customer's claim.

8. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective or incorrect product, the customer should contact us as soon as possible after delivery.

We may request photographs, videos, order information or other reasonable evidence to investigate the claim.

After reviewing the claim, we may offer an appropriate remedy, which may include replacement, exchange or refund, subject to the circumstances and applicable policy.

9. Customer Responsibilities

Customers agree to:

  • provide accurate delivery information;

  • remain available to receive the order;

  • provide a valid telephone number;

  • inspect the product where reasonably possible;

  • follow the return procedure;

  • avoid fraudulent or abusive claims; and

  • communicate respectfully with our customer support team.

10. Third-Party Fulfillment

Our Store may use third-party suppliers, fulfillment providers and courier companies.

Although we select service providers with reasonable care, we cannot guarantee that third-party services will always operate without delays, interruptions or errors.

HHC's own terms state that it does not guarantee 100% delivery and that dropshippers are responsible for tracking shipments and reporting unreasonable delays. Accordingly, our Store may need to coordinate with the relevant fulfillment or courier provider when resolving delivery issues.

11. Product Safety and Use

Customers are responsible for using products according to the manufacturer's instructions and applicable warnings.

We do not authorize customers to use products for purposes for which they were not designed.

Where a product contains specific safety instructions, warnings or manufacturer instructions, customers should read and follow them before use.

12. Intellectual Property

All Store content, including our logo, branding, text, graphics and original website content, belongs to us or is used with appropriate permission.

Customers may not reproduce, copy, modify, distribute or commercially exploit our content without permission.

13. Privacy

We collect and process customer information necessary to process orders, provide customer service, arrange delivery and operate our online store.

Personal information may be shared with service providers, fulfillment partners and courier companies where reasonably necessary to fulfill an order or provide related services.

For additional information, please read our separate Privacy Policy.

14. Limitation of Liability

We will take reasonable steps to provide our services and fulfill orders.

However, to the extent permitted by applicable law, we are not responsible for losses caused solely by events beyond our reasonable control, including courier delays, natural disasters, public emergencies, technical failures, supplier stock shortages or other external circumstances.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, suppliers, fulfillment arrangements or applicable requirements.

The updated version will be published on this page with the revised effective date.

16. Governing Law

These Terms shall be interpreted in accordance with the applicable laws and regulations of Pakistan, subject to any mandatory consumer rights applicable to the customer.

17. Customer Support

For questions, complaints, returns, refunds or order-related issues, customers should contact:

Store Name: [AV Store]
Email: [mehmoodulhassan29052905@gmail.com]
Phone/WhatsApp: [03409809294]
Business/Store Address: [Bharakahu, Islamabad, Pakistan]

By placing an order through our website, the customer acknowledges that they have read and agreed to these Terms and the applicable Store policies.