Return & Refund Policy

Last Updated: September 8, 2026

We want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies for a return or exchange, you may contact us to request assistance.

1. Return Request

Customers must contact us before returning any product.

Please provide your:

• Order number

• Name and contact information

• Description of the issue

• Clear photographs or videos of the product and the issue, as applicable

For products that are incorrect, broken, damaged, or defective upon delivery, the claim must be submitted within 48 hours of delivery.

A clear video showing the product and the reported issue is mandatory for such claims. The video should clearly demonstrate or explain the damage, defect, incorrect item, or other fault.

Verbal claims without the required video evidence will not be accepted. Claims submitted after 48 hours from delivery will not be accepted.

Our team will review your request and provide return or exchange instructions where applicable.

Please do not return an item without receiving return instructions from us.

2. Return Processing

Once a return is approved, the product will be returned through the designated return/courier process.

After the returned product reaches our fulfillment facility, it will be received and verified.

The product may be inspected to determine whether it qualifies for a refund or exchange.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, broken, or incorrect product, please submit your claim within 48 hours of delivery.

A clear video is mandatory and must demonstrate or explain the issue with the product. We may also request photographs showing:

• The product

• The damage or defect

• The packaging

• Any other relevant information

Claims based solely on verbal complaints will not be accepted.

After the claim and supporting evidence have been reviewed and verified, an eligible claim may be resolved through an exchange or refund, depending on the circumstances and product availability.

Where an exchange is approved, an exchange delivery may be arranged in accordance with the applicable fulfillment and return procedures.

Claims submitted after the 48-hour period will not be accepted.

4. Refunds

If your return is approved for a refund, the refund will be processed after the returned product has been received and successfully verified.

The time required for the refund to appear may depend on the payment method and relevant payment provider.

A return request does not automatically guarantee a refund. The returned product must satisfy the applicable return requirements.

5. Exchanges

Where applicable, an eligible returned product may be exchanged for another product.

For an incorrect, broken, damaged, or defective product, an approved claim may be resolved through an exchange in accordance with the applicable fulfillment procedures.

Exchanges are subject to product availability and approval of the return claim.

If the replacement product is unavailable, an alternative resolution, including a refund where applicable, may be offered.

6. Products That Cannot Be Returned

Certain products may not be eligible for return because of their nature, condition, hygiene requirements, or other applicable restrictions.

Products that have been used, damaged through customer misuse, altered, or returned without authorization may not qualify for a refund or exchange.

Any product-specific return conditions will apply where stated on the product listing.

7. Customer Responsibility

Customers are responsible for providing accurate delivery and contact information and for following the return instructions provided by our support team.

Customers should inspect their parcel and product promptly after delivery and report any incorrect, broken, damaged, or defective product within the required 48-hour period.

Failure to follow the return instructions or provide the required evidence may delay the processing of your claim or affect eligibility.

8. Return Shipping

Where a return is approved, return-shipping arrangements will be communicated to the customer according to the circumstances of the claim.

For damaged, defective, broken, or incorrect products, we will review the case and determine the appropriate return and exchange arrangement.

9. Refund & Complaint Review

All refund and return claims are subject to review.

We reserve the right to investigate a claim before approving a refund or exchange. The final resolution will depend on the circumstances of the case, the condition of the returned product, the evidence provided, product availability, and the applicable fulfillment and return procedures.

10. Contact Us

If you want to request a return, exchange, or refund, please contact our customer support team through the contact information provided on our website.

Please include your order number and the required supporting evidence so that we can locate your order and assist you efficiently.

Thank you for shopping with us.