Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with us. We are committed to processing your order efficiently and delivering your products safely and reliably.

1. Order Processing

Once your order is successfully placed, it is forwarded to our fulfillment team for processing.

Orders are generally processed and prepared for dispatch as quickly as possible. Processing time may vary depending on product availability, supplier processing, order volume, and other operational circumstances.

We do not guarantee that every order will be dispatched on the same day. However, we aim to process eligible orders as promptly as possible.

2. Product Availability

Product availability may change without prior notice. Although we make every effort to keep our product listings accurate and up to date, an item may occasionally become unavailable after an order has been placed.

If a product becomes unavailable, we may contact you regarding an alternative solution, replacement, cancellation, or refund, as applicable.

3. Shipping & Delivery

After your order has been processed and dispatched, it is handed over to a courier service for delivery.

Delivery time may vary depending on:

• Your delivery location
• Courier service and operational conditions
• Distance between the shipping origin and destination
• Weather or other unforeseen circumstances
• Successful contact with the customer
• Accuracy and completeness of the delivery address

Therefore, delivery times are estimated rather than guaranteed.

4. Tracking Your Order

Once your shipment has been dispatched, tracking information may be provided so that you can monitor your order.

Tracking information may take some time to become active after dispatch. Please allow reasonable time for the courier's system to update.

If your tracking information does not update for an unusually long period, please contact us so that we can investigate the shipment.

5. Delivery Attempts

Our courier partners may make delivery attempts at the address provided during checkout.

Please ensure that:

• Your delivery address is complete and accurate.
• Your phone number is correct and reachable.
• Someone is available to receive the parcel when required.
• You respond to courier calls or delivery messages.

If a delivery attempt is unsuccessful, a further delivery attempt may be requested where available. However, re-attempts are subject to the courier's procedures and availability.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address or because the customer cannot be contacted, additional delivery arrangements may be required.

Please contact us as soon as possible if you realize that your delivery information is incorrect.

7. Delivery Delays

While we work to ensure timely fulfillment and delivery, delays can sometimes occur because of circumstances outside our control, including courier delays, transportation problems, weather conditions, public holidays, operational disruptions, or other unforeseen events.

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee a specific delivery date.

8. Failed or Returned Deliveries

If an order cannot be delivered after the courier's delivery attempts, the shipment may be returned to the sender.

If your order is returned because of an incorrect address, refusal to accept the parcel, failure to respond to the courier, or repeated unsuccessful delivery attempts, additional arrangements may be required before the order can be shipped again.

9. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after receiving the parcel.

Please provide your order number and any relevant photographs or videos so that we can review the issue and determine the appropriate resolution.

Eligible cases may qualify for an exchange or refund in accordance with our Return & Refund Policy.

10. Shipping Responsibility

We work with fulfillment and courier partners to process and deliver your orders. Once a parcel has been handed over to the courier, the transportation and delivery process is subject to the courier's operational procedures.

We will nevertheless make reasonable efforts to assist customers with shipment-related issues and delivery delays.

11. Delivery Guarantee

Although we work with our fulfillment and courier partners to achieve reliable delivery, delivery cannot be guaranteed in every case.

Certain circumstances, such as unsuccessful delivery attempts, incorrect customer information, product availability issues, courier delays, or unforeseen events, may prevent successful delivery.

12. Contact Us

If you have any questions about your order, shipping status, or delivery, please contact our customer support team through the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for choosing our store.